Refund policy

At Coastal Canine Co., every item is printed on demand just for you — which means each order is uniquely crafted when you place it.

Made-to-Order Items: Because our products are made to order, we're unable to accept returns or exchanges due to sizing, color preference, or change of mind. We encourage you to review our size guides carefully before placing your order.

Damaged, Defective, or Incorrect Items: We stand behind the quality of every product we sell. If your order arrives damaged, misprinted, or with a manufacturing defect, we'll make it right. Please contact us within 30 days of delivery at hello@coastalcanineshop.com with:

• Your order number
• A photo of the issue

We'll arrange a free replacement or full refund — no need to return the item.

Wrong Address: If an order is returned due to an incorrect address provided at checkout, the customer is responsible for the cost of reshipping.

Lost Packages: If your package is marked as delivered but you haven't received it, please contact us within 7 days, and we'll work with the carrier to resolve it.

Questions? Reach us anytime at hello@coastalcanineshop.com — we're happy to help.